Returns & refunds
Returns are sent to Hangzhou, Zhejiang, China. We do not have a US return address. For change-of-mind returns, you pay the international return postage, which may be significant compared with the product price.
30-day return requests
If you change your mind or select the wrong colour, contact us within 30 calendar days of delivery. Items must be unused, undamaged and in their original packaging. These conditions do not apply to claims about items that arrived damaged, faulty or incorrect, and do not limit your legal rights.
How to request a return
- Email liu18726696257@gmail.com with your order number, the item you wish to return and the reason for your request.
- Contact us before posting so we can provide the return recipient, full shipping instructions and address in Hangzhou, China. Please do not use the sender address on the original parcel.
- Pack the item securely and retain proof of posting. We recommend a tracked return service.
Return costs
For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee or deduct the original free outbound shipping cost from your refund. If a damaged, faulty or incorrect item needs to be returned, we cover the return shipping cost and agree the arrangements with you before you send it.
Damaged, faulty or incorrect items
Please contact us promptly with your order number and a description of the problem. Photos can help us review your request. Once the issue is confirmed, we will arrange a replacement at no additional cost or a refund. We may resolve the issue without requiring a return; contact us before sending anything back.
Refunds
After receiving and inspecting an eligible return, or confirming that no return is needed, we initiate your refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post the refund. For an eligible change-of-mind return, we refund the amount paid for the returned item.
Exchanges
To change a colour or style, request a return and refund, then place a new order for your preferred item. The change-of-mind return conditions and postage responsibility above apply.
Cancellations & lost parcels
Contact us as soon as possible if you wish to cancel. Orders can be cancelled for a full refund before dispatch. We dispatch on the day of ordering, so the cancellation window may be short. After dispatch, the return process applies. If a parcel is confirmed lost in transit, we arrange a replacement or refund and handle the claim with the carrier.
Your rights
This policy does not limit any rights or remedies you have under applicable law.